PayNearMe’s payment flow provides consumers with concise email and/or SMS notifications about their orders, accounts, and transactions. This document provides a list of standard notifications for common order and transaction events in both English and Spanish. Merchants can customize each message using dynamic, PayNearMe-defined macros or custom API parameters that they define. Custom notifications can enhance your brand’s messaging while keeping your customers updated on relevant and specific transaction and account events.

Order and Payment Notifications

Order notifications provide consumers with information about available bills/balances and encourage self-service via Smart Links. Payment notifications provide consumers with a real-time receipt record for approved and declined transactions. Depending on your merchant configuration, consumers can also receive notifications asking them to create saved payment methods or informing them of returned ACH payments.

Order Confirmation

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] Complete Your Payment Body: Select PAY NOW to complete your [pnm_payee_name] (Account: [pnm_site_customer_identifier]) payment.	Subject: [pnm_payee_name] Completa tu pago Body: Seleccione PAGAR AHORA para completar su pago a [pnm_payee_name] (Cuenta: [pnm_site_customer_identifier]).
SMS	[pnm_payee_name] - Welcome! Go to [pnm_order_url] to complete your payment. Reply STOP to stop.	[pnm_payee_name] - Vaya a [pnm_order_url] para completar su pago. Responda STOP para detener.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] Complete Your Payment

Body: Select PAY NOW to complete your [pnm_payee_name] (Account: [pnm_site_customer_identifier]) payment.

Subject: [pnm_payee_name] Completa tu pago

Body: Seleccione PAGAR AHORA para completar su pago a [pnm_payee_name] (Cuenta: [pnm_site_customer_identifier]).

SMS

[pnm_payee_name] - Welcome! Go to [pnm_order_url] to complete your payment. Reply STOP to stop.

[pnm_payee_name] - Vaya a [pnm_order_url] para completar su pago. Responda STOP para detener.

Add a Payment Method

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: To add your payment account information, please follow this link [link]. It is valid only for [mins] minutes.	Subject: [pnm_payee_name] Aviso de cuenta Body: Para agregar la información de su cuenta de pago, siga este enlace [link]. Sólo es válido por [mins] minutos.
SMS	To add your payment account information, please follow this link [link]. It is valid only for [mins] minutes.	Para agregar la información de su cuenta de pago, siga este enlace [link]. Sólo es válido por [mins] minutos.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: To add your payment account information, please follow this link [link]. It is valid only for [mins] minutes.

Subject: [pnm_payee_name] Aviso de cuenta

Body: Para agregar la información de su cuenta de pago, siga este enlace [link]. Sólo es válido por [mins] minutos.

SMS

To add your payment account information, please follow this link [link]. It is valid only for [mins] minutes.

Para agregar la información de su cuenta de pago, siga este enlace [link]. Sólo es válido por [mins] minutos.

Payment Success Confirmation

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] Payment Completed Body: [pnm_payee_name] PAYMENT COMPLETE (Account: [pnm_site_customer_identifier]) Payment To: [pnm_payee_name] Payment Date: [pnm_payment_date_time] Confirmation Number: [pnm_payment_confirmation] Payment Method: [payment method name and last 4] Payment Amount: [subtotal] Service Fees: [convenience fees] Total Amount: [pnm_payment]	Subject: [pnm_payee_name] Pago Completado Body: [pnm_payee_name] PAGO COMPLETO (Cuenta: [pnm_site_customer_identifier]) Pagado a: [pnm_payee_name] Fecha de pago: [pnm_payment_date_time] Número de confirmación:[pnm_payment_confirmation] Método de pago: [payment method name and last 4] Total parcial: [subtotal] Matricula: [convenience fees] Total: [pnm_payment]
SMS	[pnm_payee_name] - You made a payment of [pnm_payment] on [pnm_payment_date]. View your receipt [pnm_receipt_url] or make another payment at [pnm_order_url]. Reply STOP to stop.	[pnm_payee_name] - Realizo un pago de [pnm_payment] el [pnm_payment_date]. Vea su recibo [pnm_receipt_url] o realice otro pago [pnm_order_url]. Responda STOP para deterner.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] Payment Completed

Body: [pnm_payee_name] PAYMENT COMPLETE (Account: [pnm_site_customer_identifier])

Payment To: [pnm_payee_name]

Payment Date: [pnm_payment_date_time]

Confirmation Number: [pnm_payment_confirmation]

Payment Method: [payment method name and last 4]

Payment Amount: [subtotal]

Service Fees: [convenience fees]

Total Amount: [pnm_payment]

Subject: [pnm_payee_name] Pago Completado

Body: [pnm_payee_name] PAGO COMPLETO (Cuenta: [pnm_site_customer_identifier])

Pagado a: [pnm_payee_name]

Fecha de pago: [pnm_payment_date_time]

Número de confirmación:[pnm_payment_confirmation]

Método de pago: [payment method name and last 4]

Total parcial: [subtotal]

Matricula: [convenience fees]

Total: [pnm_payment]

SMS

[pnm_payee_name] - You made a payment of [pnm_payment] on [pnm_payment_date]. View your receipt [pnm_receipt_url] or make another payment at [pnm_order_url]. Reply STOP to stop.

[pnm_payee_name] - Realizo un pago de [pnm_payment] el [pnm_payment_date]. Vea su recibo [pnm_receipt_url] o realice otro pago [pnm_order_url]. Responda STOP para deterner.

Payment Declined Confirmation

Message Type	English Text	Spanish Text
Email	Subject: Your [pnm_payee_name] payment has been declined Body: [pnm_payee_name] PAYMENT DECLINED (Account: [pnm_site_customer_identifier]) Sorry your payment to [pnm_payee_name] could not be processed. Click the ‘View Receipt’ button for details.	Subject: Sup ago a [pnm_payee_name] ha sido rechazado Body: [pnm_payee_name] PAGO RECHAZADO (Cuenta: [pnm_site_customer_identifier]) Parece que no pudimos procesar su pago. Haga clic en ‘Ver Recibo’ para obtener más detalles.
SMS	[pnm_payee_name] - Your payment has been declined. Go to [pnm_receipt_url] for more details.	[pnm_payee_name] - Su pago ha sido rechazado. Vaya a [pnm_receipt_url] para mas detalles.

Message Type

English Text

Spanish Text

Subject: Your [pnm_payee_name] payment has been declined

Body: [pnm_payee_name]
PAYMENT DECLINED (Account: [pnm_site_customer_identifier])
Sorry your payment to [pnm_payee_name] could not be processed. Click the ‘View Receipt’ button for details.

Subject: Sup ago a [pnm_payee_name] ha sido rechazado

Body: [pnm_payee_name]
PAGO RECHAZADO (Cuenta: [pnm_site_customer_identifier])
Parece que no pudimos procesar su pago. Haga clic en ‘Ver Recibo’ para obtener más detalles.

SMS

[pnm_payee_name] - Your payment has been declined. Go to [pnm_receipt_url] for more details.

[pnm_payee_name] - Su pago ha sido rechazado. Vaya a [pnm_receipt_url] para mas detalles.

Payment Returned

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Payment Returned Body: [pnm_payee_name] Your bank payment has been returned. Your payment to [pnm_payee_name] on [pnm_payment_date] has been returned or rejected by your bank. This means your payment will not be credited to [pnm_site_customer_identifier]. To complete your transaction, submit a new payment using a different bank account or payment method. If you have questions or concerns about your account, please reach out to <pnm_payee_name>.	Subject: Su pago a [pnm_payee_name] ha sido rechazado y necesita su atención Body: [pnm_payee_name] El pago hecho a través de su banco ha sido rechazado Su pago a [pnm_payee_name] el [pnm_payment_date] ha sido rechazado por su banco. Esto quiere decir que su pago no se acreditará a [pnm_site_customer_identifier]. Para completar su transacción, envíe un nuevo pago con otra cuenta bancaria o con un método de pago diferente. Si tiene preguntas o inquietudes acerca de su cuenta, contáctese con [pnm_payee_name].
SMS	[pnm_payee_name] - Your payment has been returned. Go to [pnm_payment_receipt_url] for more details.	[pnm_payee_name] - Su pago ha sido devuelto. Vaya a [pnm_payment_receipt_url] para obtener más detalles.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Payment Returned

Body: [pnm_payee_name]
Your bank payment has been returned.
Your payment to [pnm_payee_name] on [pnm_payment_date] has been returned or rejected by your bank.
This means your payment will not be credited to [pnm_site_customer_identifier].
To complete your transaction, submit a new payment using a different bank account or payment method.

If you have questions or concerns about your account, please reach out to <pnm_payee_name>.

Subject: Su pago a [pnm_payee_name] ha sido rechazado y necesita su atención

Body: [pnm_payee_name]
El pago hecho a través de su banco ha sido rechazado
Su pago a [pnm_payee_name] el [pnm_payment_date] ha sido rechazado por su banco.
Esto quiere decir que su pago no se acreditará a [pnm_site_customer_identifier].
Para completar su transacción, envíe un nuevo pago con otra cuenta bancaria o con un método de pago diferente.

Si tiene preguntas o inquietudes acerca de su cuenta, contáctese con [pnm_payee_name].

SMS

[pnm_payee_name] - Your payment has been returned. Go to [pnm_payment_receipt_url] for more details.

[pnm_payee_name] - Su pago ha sido devuelto. Vaya a [pnm_payment_receipt_url] para obtener más detalles.

Payment Incomplete

PayNearMe sends the following messages to consumers for clients who use the Payer Re-Engagement product.

Message Type	English Text	Spanish Text
Email	Subject: You didn’t finish your payment — let’s get you back on track Body: [pnm_payee_name] Your payment is still pending It looks like you started a payment to [pnm_payee_name], but didn’t complete it. You can quickly pick up where you left off. Click the button below to return and finish your payment securely: [pnm_order_url] Still need help? You can contact support or come back any time using your payment link.	Subject: Pago incompleto—termínelo ahora Body: [pnm_payee_name] Pago incomplete Parece que comenzό un pago a [pnm_payee_name], pero no lo completό. Puede retomarlo fácilmente desde donde lo dejό. Haga clic en el botόn para regresar y completar su pago de forma segura: [pnm_order_url] ¿Necesita ayuda? Puede comunicarse con el servicio de atenciόn al cliente o volver en cualquier momento usando su enlace de pago.
SMS	Your payment to [pnm_payee_name] is still incomplete. You can finish it securely here: [pnm_order_url]	Su pago con [pnm_payee_name] está pendiente. Puede completarlo de forma segura aquí: [pnm_order_url]

Message Type

English Text

Spanish Text

Subject: You didn’t finish your payment — let’s get you back on track

Body: [pnm_payee_name]

Your payment is still pending

It looks like you started a payment to [pnm_payee_name], but didn’t complete it. You can quickly pick up where you left off.

Click the button below to return and finish your payment securely:

[pnm_order_url]

Still need help? You can contact support or come back any time using your payment link.

Subject: Pago incompleto—termínelo ahora

Body: [pnm_payee_name]

Pago incomplete

Parece que comenzό un pago a [pnm_payee_name], pero no lo completό. Puede retomarlo fácilmente desde donde lo dejό.

Haga clic en el botόn para regresar y completar su pago de forma segura:

[pnm_order_url]

¿Necesita ayuda? Puede comunicarse con el servicio de atenciόn al cliente o volver en cualquier momento usando su enlace de pago.

SMS

Your payment to [pnm_payee_name] is still incomplete. You can finish it securely here: [pnm_order_url]

Su pago con [pnm_payee_name] está pendiente. Puede completarlo de forma segura aquí: [pnm_order_url]

Account Notifications

Account notifications are for merchants set up with validated payment flows that require consumers to create accounts or provide authenticating information to access their bills and payment histories.

Account Confirmation

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Confirm Account Confirm the account set up for this email by selecting [pnm_account_link]. The link is only valid for the next 15 minutes.	Subject: [pnm_payee_name] Aviso de cuenta Body: [pnm_payee_name] Confirmar cuenta Confirme la configuración de la cuenta para este correo electrónico seleccionando [pnm_account_link]. El enlace solo es válido por los próximos 15 minutos.
SMS	[pnm_payee_name] - Confirm the account set up for this mobile number by selecting [pnm_account_link].	[pnm_payee_name] - Confirme la configuración de la cuenta para este número móvil seleccionando [pnm_account_link].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Confirm Account
Confirm the account set up for this email by selecting [pnm_account_link]. The link is only valid for the next 15 minutes.

Subject: [pnm_payee_name] Aviso de cuenta

Body: [pnm_payee_name]
Confirmar cuenta
Confirme la configuración de la cuenta para este correo electrónico seleccionando [pnm_account_link]. El enlace solo es válido por los próximos 15 minutos.

SMS

[pnm_payee_name] - Confirm the account set up for this mobile number by selecting [pnm_account_link].

[pnm_payee_name] - Confirme la configuración de la cuenta para este número móvil seleccionando [pnm_account_link].

Password Reset

Message Type English Text Spanish Text

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Reset Password Go to [pnm_password_reset_link] to reset your password. The link is only valid for the next 15 minutes.	Subject: [pnm_payee_name] Aviso de cuenta Body: [pnm_payee_name] Restablecer contraseña Vaya a [pnm_password_reset_link] para restablecer su contraseña. El enlace solo es válido durante los próximos 15 minutos.
SMS	[pnm_payee_name] - Go to [pnm_password_reset_link] to reset your password.	[pnm_payee_name] - Vaya a `[pnm_password_reset_link]` para restablecer su contraseña.

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Reset Password
Go to [pnm_password_reset_link] to reset your password. The link is only valid for the next 15 minutes.

Subject: [pnm_payee_name] Aviso de cuenta

Body: [pnm_payee_name]
Restablecer contraseña
Vaya a [pnm_password_reset_link] para restablecer su contraseña. El enlace solo es válido durante los próximos 15 minutos.

SMS [pnm_payee_name] - Go to [pnm_password_reset_link] to reset your password. [pnm_payee_name] - Vaya a [pnm_password_reset_link] para restablecer su contraseña.

Password Updated

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Password Updated Your password has been updated. If you did not do this, contact customer support immediately (888) 714-0004.	Subject: [pnm_payee_name] Aviso de cuenta Body: [pnm_payee_name] Contraseña actualizada Su contraseña se ha actualizado. Si no lo hizo, comuníquese con el servicio de atención al cliente de inmediato (888) 714-0004.
SMS	[pnm_payee_name] - Your password has been updated. If you did not do this, contact customer support immediately (888) 714-0004.	[pnm_payee_name] - Su contraseña se ha actualizado. Si no hizo esto, comuníquese con atención al cliente de inmediato (888) 714-0004.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Password Updated
Your password has been updated. If you did not do this, contact customer support immediately (888) 714-0004.

Subject: [pnm_payee_name] Aviso de cuenta

Body: [pnm_payee_name]
Contraseña actualizada
Su contraseña se ha actualizado. Si no lo hizo, comuníquese con el servicio de atención al cliente de inmediato (888) 714-0004.

SMS

[pnm_payee_name] - Your password has been updated. If you did not do this, contact customer support immediately (888) 714-0004.

[pnm_payee_name] - Su contraseña se ha actualizado. Si no hizo esto, comuníquese con atención al cliente de inmediato (888) 714-0004.

Contact Updated

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: Someone has attempted to update the email you use to pay your [pnm_payee_name] account. Please contact PayNearMe support at (888) 714-0004 or email [email protected] if you did not do this.	Subject: [pnm_payee_name] Aviso de cuenta Body: Alguien ha intentado actualizar el correo electrónico que usa para pagar su cuenta de [pnm_payee_name]. Comuníquese con el soporte de PayNearMe al (888) 714-0004 o envíe un correo electrónico a [email protected] si no lo hizo.
SMS	[pnm_payee_name] - Someone tried to update the mobile number you use to pay this account. Email [email protected] if you did not do this."	[pnm_payee_name] - Alguien intentó actualizar el número de teléfono que usa para pagar esta cuenta. Contacto [email protected] si no hizo esto."

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: Someone has attempted to update the email you use to pay your [pnm_payee_name] account. Please contact PayNearMe support at (888) 714-0004 or email [email protected] if you did not do this.

Subject: [pnm_payee_name] Aviso de cuenta

Body: Alguien ha intentado actualizar el correo electrónico que usa para pagar su cuenta de [pnm_payee_name]. Comuníquese con el soporte de PayNearMe al (888) 714-0004 o envíe un correo electrónico a [email protected] si no lo hizo.

SMS

[pnm_payee_name] - Someone tried to update the mobile number you use to pay this account. Email [email protected] if you did not do this."

[pnm_payee_name] - Alguien intentó actualizar el número de teléfono que usa para pagar esta cuenta. Contacto [email protected] si no hizo esto."

Autopay Schedule Notifications

Autopay Schedule notifications provide consumers with updated information about recurring payment schedules created in the PayNearMe platform. These notifications include schedule authorizations, payment reminders, transaction confirmations, and errors that occurred when processing scheduled payments.

Autopay Schedule Authorization

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Recurring Autopay Schedule Authorization Required Body: [pnm_payee_name] Recurring Autopay Schedule Authorization Required Please go to [pnm_confirm_auto_pay_url] to authorize your recurring autopay schedule for [pnm_payee_name]. The autopay schedule will not start until you authorize it. If you did not request this service please ignore.	Subject: [pnm_payee_name] Programa de pagos recurrentes Se requiere autorización Body: [pnm_payee_name] Programa de pagos recurrentes Se requiere autorización Vaya a [pnm_confirm_auto_pay_url] para autorizar su programa de pago recurrente para [pnm_payee_name]. El programa de pago no comenzará hasta que usted lo autorice. Si no solicitó este servicio, ignórelo.
SMS	[pnm_payee_name] - Recurring Autopay Authorization. Go to [pnm_confirm_auto_pay_url] to authorize.	[pnm_payee_name] - Autorización de programación de pagos. Vaya a [pnm_confirm_auto_pay_url] para autorizar.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Recurring Autopay Schedule Authorization Required

Body: [pnm_payee_name]
Recurring Autopay Schedule Authorization Required
Please go to [pnm_confirm_auto_pay_url] to authorize your recurring autopay schedule for [pnm_payee_name]. The autopay schedule will not start until you authorize it.
If you did not request this service please ignore.

Subject: [pnm_payee_name] Programa de pagos recurrentes Se requiere autorización

Body: [pnm_payee_name]
Programa de pagos recurrentes Se requiere autorización
Vaya a [pnm_confirm_auto_pay_url] para autorizar su programa de pago recurrente para [pnm_payee_name]. El programa de pago no comenzará hasta que usted lo autorice.
Si no solicitó este servicio, ignórelo.

SMS

[pnm_payee_name] - Recurring Autopay Authorization. Go to [pnm_confirm_auto_pay_url] to authorize.

[pnm_payee_name] - Autorización de programación de pagos. Vaya a [pnm_confirm_auto_pay_url] para autorizar.

Autopay Payment Failed Because Schedule is not Authorized

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Authorization Required The scheduled payment to [pnm_payee_name] did not complete because the payment schedule is not authorized. Go to [pnm_confirm_auto_pay_url] to authorize or [pnm_order_url] to pay manually. Contact [pnm_payee_name] support [payee_customer_support_phone] for more help.	Subject: [pnm_payee_name] Aviso de cuenta Body: [pnm_payee_name] Se requiere autorización de pago El pago programado a [pnm_payee_name] no se completó porque el calendario de pagos no está autorizado. Vaya a [pnm_confirm_auto_pay_url] para autorizar o [pnm_order_url] para pagar manualmente. Póngase en contacto con [pnm_payee_name] soporte [payee_customer_support_phone] para obtener más ayuda.
SMS	[pnm_payee_name] - Payment schedule authorization required. Go to [pnm_order_url] to authorize or pay manually. Support [payee_customer_support_phone].	[pnm_payee_name] - Se requiere autorización de calendario de pagos. Vaya a [pnm_order_url] para autorizar. Soporte [payee_customer_support_phone].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Authorization Required
The scheduled payment to [pnm_payee_name] did not complete because the payment schedule is not authorized. Go to [pnm_confirm_auto_pay_url] to authorize or [pnm_order_url] to pay manually. Contact [pnm_payee_name] support [payee_customer_support_phone] for more help.

Subject: [pnm_payee_name] Aviso de cuenta

Body: [pnm_payee_name]
Se requiere autorización de pago
El pago programado a [pnm_payee_name] no se completó porque el calendario de pagos no está autorizado. Vaya a [pnm_confirm_auto_pay_url] para autorizar o [pnm_order_url] para pagar manualmente. Póngase en contacto con [pnm_payee_name] soporte [payee_customer_support_phone] para obtener más ayuda.

SMS

[pnm_payee_name] - Payment schedule authorization required. Go to [pnm_order_url] to authorize or pay manually. Support [payee_customer_support_phone].

[pnm_payee_name] - Se requiere autorización de calendario de pagos. Vaya a [pnm_order_url] para autorizar. Soporte [payee_customer_support_phone].

Last Autopay Payment Failed Because Schedule is not Authorized

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Authorization Required The scheduled payment to [pnm_payee_name] did not complete because the payment schedule is not authorized. Go to [pnm_confirm_auto_pay_url] to authorize or [pnm_order_url] to pay manually. Contact [pnm_payee_name] support [payee_customer_support_phone] for more help. This is your last scheduled payment.	Subject: [pnm_payee_name] Aviso de cuenta Body: [pnm_payee_name] Se requiere autorización de pago El pago programado a [pnm_payee_name] no se completó porque el calendario de pagos no está autorizado. Vaya a [pnm_confirm_auto_pay_url] para autorizar o [pnm_order_url] para pagar manualmente. Póngase en contacto con [pnm_payee_name] soporte [payee_customer_support_phone] para obtener más ayuda. Este es su último pago programado.
SMS	[pnm_payee_name] - Payment schedule authorization required. Go to [pnm_order_url] to authorize or pay manually. Support [payee_customer_support_phone].	[pnm_payee_name] - Se requiere autorización de calendario de pagos. Vaya a [pnm_order_ur] para autorizar. Soporte [payee_customer_support_phone].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Subject: [pnm_payee_name] Aviso de cuenta

SMS

[pnm_payee_name] - Payment schedule authorization required. Go to [pnm_order_url] to authorize or pay manually. Support [payee_customer_support_phone].

[pnm_payee_name] - Se requiere autorización de calendario de pagos. Vaya a [pnm_order_ur] para autorizar. Soporte [payee_customer_support_phone].

Autopay Payment Confirmation

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Payment Completed Body: [pnm_payee_name] Payment Complete The payment to [pnm_payee_name] in the amount of [pnm_payment] is complete. Go to [pnm_order_url] for more details. The next payment is scheduled on [pnm_auto_pay_next_date].	Subject: [pnm_payee_name] - Pago completo Body: [pnm_payee_name] Pago complete El pago a [pnm_payee_name] por la cantidad de [pnm_payment] se ha completado. Vaya a [pnm_order_url] para más detalles. El próximo pago está programado en [pnm_auto_pay_next_date].
SMS	Payment Complete - [pnm_payee_name]. The payment of [pnm_payment] is complete. Go to [pnm_order_url] for details. The next payment is scheduled on [pnm_auto_pay_next_date].	Pago completo - [pnm_payee_name]. El pago de [pnm_payment] ha finalizado. Vaya a [pnm_order_url] para más detalles. El próximo pago está programado en [pnm_auto_pay_next_date].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Payment Completed

Body: [pnm_payee_name]
Payment Complete
The payment to [pnm_payee_name] in the amount of [pnm_payment] is complete. Go to [pnm_order_url] for more details.
The next payment is scheduled on [pnm_auto_pay_next_date].

Subject: [pnm_payee_name] - Pago completo

Body: [pnm_payee_name]
Pago complete
El pago a [pnm_payee_name] por la cantidad de [pnm_payment] se ha completado. Vaya a [pnm_order_url] para más detalles.
El próximo pago está programado en [pnm_auto_pay_next_date].

SMS

Payment Complete - [pnm_payee_name]. The payment of [pnm_payment] is complete. Go to [pnm_order_url] for details. The next payment is scheduled on [pnm_auto_pay_next_date].

Pago completo - [pnm_payee_name]. El pago de [pnm_payment] ha finalizado. Vaya a [pnm_order_url] para más detalles. El próximo pago está programado en [pnm_auto_pay_next_date].

Final Autopay Payment Confirmation

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Payment Completed Body: [pnm_payee_name] Payment Complete The payment to [pnm_payee_name] in the amount of [pnm_auto_pay_amount_fee] is complete. Go to [pnm_order_url] for more details. This was your last scheduled payment.	Subject: [pnm_payee_name] - Pago completo Body: [pnm_payee_name] Pago complete El pago a [pnm_payee_name] por la cantidad de [pnm_auto_pay_amount_fee] se ha completado. Vaya a [pnm_order_url] para más detalles. Este fue su último pago programado.
SMS	[pnm_payee_name] - The payment of [pnm_auto_pay_amount_fee] is complete. Go to [pnm_order_url] for details.	[pnm_payee_name] - El pago de [pnm_auto_pay_amount_fee] se ha completado. Vaya a [pnm_order_url] para más detalles.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Payment Completed

Body: [pnm_payee_name]
Payment Complete
The payment to [pnm_payee_name] in the amount of [pnm_auto_pay_amount_fee] is complete. Go to [pnm_order_url] for more details.
This was your last scheduled payment.

Subject: [pnm_payee_name] - Pago completo

Body: [pnm_payee_name]
Pago complete
El pago a [pnm_payee_name] por la cantidad de [pnm_auto_pay_amount_fee] se ha completado. Vaya a [pnm_order_url] para más detalles.
Este fue su último pago programado.

SMS

[pnm_payee_name] - The payment of [pnm_auto_pay_amount_fee] is complete. Go to [pnm_order_url] for details.

[pnm_payee_name] - El pago de [pnm_auto_pay_amount_fee] se ha completado. Vaya a [pnm_order_url] para más detalles.

Autopay Payment Reminder

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Reminder Your next payment is scheduled on [pnm_auto_pay_next_date] for [pnm_auto_pay_amount_fee]. Go to [pnm_order_url] for more details.	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Recordatorio de pago Su próximo pago está programado para [pnm_auto_pay_next_date] para [pnm_auto_pay_amount_fee]. Vaya a [pnm_order_url] para obtener más detalles.
SMS	[pnm_payee_name] - Next payment is scheduled on [pnm_auto_pay_next_date] for [pnm_auto_pay_amount_fee]. More details [pnm_order_url].	[pnm_payee_name] - El próximo pago se programa en [pnm_auto_pay_next_date] para [pnm_auto_pay_amount_fee]. Mas detalles [pnm_order_url].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Reminder
Your next payment is scheduled on [pnm_auto_pay_next_date] for [pnm_auto_pay_amount_fee]. Go to [pnm_order_url] for more details.

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Recordatorio de pago
Su próximo pago está programado para [pnm_auto_pay_next_date] para [pnm_auto_pay_amount_fee]. Vaya a [pnm_order_url] para obtener más detalles.

SMS

[pnm_payee_name] - Next payment is scheduled on [pnm_auto_pay_next_date] for [pnm_auto_pay_amount_fee]. More details [pnm_order_url].

[pnm_payee_name] - El próximo pago se programa en [pnm_auto_pay_next_date] para [pnm_auto_pay_amount_fee]. Mas detalles [pnm_order_url].

Autopay Schedule Modification

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Scheduled You set up a payment schedule for [pnm_payee_name]. The next payment will be made on [pnm_auto_pay_next_date] for [pnm_auto_pay_amount_fee]. Go to [pnm_order_url] to view the schedule. WARNING - If there is a service fee, the fee will be incurred for EACH payment.	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Pago programado Configura un programa de pagos para [pnm_payee_name]. El próximo pago se realizará el [pnm_auto_pay_next_date] para [pnm_auto_pay_amount_fee]. Vaya a [pnm_order_url] para ver la programación. ADVERTENCIA - Si hay una tarifa de servicio, se incurrirá en la tarifa por CADA pago.
SMS	[pnm_payee_name] - Payment scheduled on [pnm_auto_pay_next_date] for [pnm_auto_pay_amount_fee]. Go to [pnm_order_url] for details.	[pnm_payee_name] - Pago programado el [pnm_auto_pay_next_date] para [pnm_auto_pay_amount_fee]. Vaya a [pnm_order_url] para más detalles.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Scheduled
You set up a payment schedule for [pnm_payee_name]. The next payment will be made on [pnm_auto_pay_next_date] for [pnm_auto_pay_amount_fee]. Go to [pnm_order_url] to view the schedule.
WARNING - If there is a service fee, the fee will be incurred for EACH payment.

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Pago programado
Configura un programa de pagos para [pnm_payee_name]. El próximo pago se realizará el [pnm_auto_pay_next_date] para [pnm_auto_pay_amount_fee]. Vaya a [pnm_order_url] para ver la programación.
ADVERTENCIA - Si hay una tarifa de servicio, se incurrirá en la tarifa por CADA pago.

SMS

[pnm_payee_name] - Payment scheduled on [pnm_auto_pay_next_date] for [pnm_auto_pay_amount_fee]. Go to [pnm_order_url] for details.

[pnm_payee_name] - Pago programado el [pnm_auto_pay_next_date] para [pnm_auto_pay_amount_fee]. Vaya a [pnm_order_url] para más detalles.

Autopay Payment Skipped

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Skipped The payment to [pnm_payee_name] on [skipped_payment_date] has been skipped. Go to [pnm_order_url] for more details. The next payment is scheduled on [pnm_auto_pay_next_date].	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Pago omitido Se omitió el pago a [pnm_payee_name] el [skipped_payment_date]. Vaya a [pnm_order_url] para más detalles. El próximo pago está programado en [pnm_auto_pay_next_date].
SMS	Payment skipped - [pnm_payee_name]. The payment on [skipped_payment_date] has been skipped. Go to [pnm_order_url] for details. The next payment is scheduled on [pnm_auto_pay_next_date].	Pago omitido - [pnm_payee_name]. Se omitió el pago a [pnm_payee_name] el [skipped_payment_date]. Vaya a [pnm_order_url] para más detalles. El próximo pago está programado en [pnm_auto_pay_next_date].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Skipped
The payment to [pnm_payee_name] on [skipped_payment_date] has been skipped. Go to [pnm_order_url] for more details.
The next payment is scheduled on [pnm_auto_pay_next_date].

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Pago omitido
Se omitió el pago a [pnm_payee_name] el [skipped_payment_date]. Vaya a [pnm_order_url] para más detalles.
El próximo pago está programado en [pnm_auto_pay_next_date].

SMS

Payment skipped - [pnm_payee_name]. The payment on [skipped_payment_date] has been skipped. Go to [pnm_order_url] for details. The next payment is scheduled on [pnm_auto_pay_next_date].

Pago omitido - [pnm_payee_name]. Se omitió el pago a [pnm_payee_name] el [skipped_payment_date]. Vaya a [pnm_order_url] para más detalles. El próximo pago está programado en [pnm_auto_pay_next_date].

Final Autopay Payment Skipped

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment skipped The payment to [pnm_payee_name] on [skipped_payment_date] has been skipped. Go to [pnm_order_url] for more details. This was the final payment.	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Pago omitido Se omitió el pago a [pnm_payee_name] el [skipped_payment_date]. Vaya a [pnm_order_url] para más detalles. Este fue el pago final.
SMS	Payment skipped - [pnm_payee_name]. The payment on [skipped_payment_date] has been skipped. Go to [pnm_order_url] for details. This was the final payment.	Pago omitido - [pnm_payee_name]. Se omitió el pago a [pnm_payee_name] el [skipped_payment_date]. Vaya a [pnm_order_url] para más detalles. Este fue el pago final.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment skipped
The payment to [pnm_payee_name] on [skipped_payment_date] has been skipped. Go to [pnm_order_url] for more details.
This was the final payment.

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Pago omitido
Se omitió el pago a [pnm_payee_name] el [skipped_payment_date]. Vaya a [pnm_order_url] para más detalles.
Este fue el pago final.

SMS

Payment skipped - [pnm_payee_name]. The payment on [skipped_payment_date] has been skipped. Go to [pnm_order_url] for details. This was the final payment.

Pago omitido - [pnm_payee_name]. Se omitió el pago a [pnm_payee_name] el [skipped_payment_date]. Vaya a [pnm_order_url] para más detalles. Este fue el pago final.

Autopay Schedule Canceled

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Schedule Canceled You have canceled your payment schedule for [pnm_payee_name]. Go to [pnm_order_url] to set a new schedule.	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Programa de pago cancelado Ha cancelado su calendario de pagos para [pnm_payee_name]. Vaya a [pnm_order_url] para establecer un nuevo horario.
SMS	[pnm_payee_name] - You have canceled your payment schedule. Go to [pnm_order_url] to set a new schedule.	[pnm_payee_name] - Has cancelado tu calendario de pagos automáticos. Vaya a [pnm_order_url] para establecer un nuevo horario.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Schedule Canceled
You have canceled your payment schedule for [pnm_payee_name]. Go to [pnm_order_url] to set a new schedule.

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Programa de pago cancelado
Ha cancelado su calendario de pagos para [pnm_payee_name]. Vaya a [pnm_order_url] para establecer un nuevo horario.

SMS

[pnm_payee_name] - You have canceled your payment schedule. Go to [pnm_order_url] to set a new schedule.

[pnm_payee_name] - Has cancelado tu calendario de pagos automáticos. Vaya a [pnm_order_url] para establecer un nuevo horario.

Autopay Payment Failed

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Declined The payment to [pnm_payee_name] did not complete. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone]. The next payment will be attempted on [pnm_auto_pay_next_date].	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Pago Rechazado El pago a [pnm_payee_name] no se completó. Vaya a [pnm_order_url] para realizar su pago manualmente o póngase en contacto con [pnm_payee_name] soporte [payee_customer_support_phone]. El próximo pago se intentará en [pnm_auto_pay_next_date].
SMS	[pnm_payee_name] - Payment declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].	[pnm_payee_name] - Pago rechazado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Declined
The payment to [pnm_payee_name] did not complete. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone].
The next payment will be attempted on [pnm_auto_pay_next_date].

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Pago Rechazado
El pago a [pnm_payee_name] no se completó. Vaya a [pnm_order_url] para realizar su pago manualmente o póngase en contacto con [pnm_payee_name] soporte [payee_customer_support_phone].
El próximo pago se intentará en [pnm_auto_pay_next_date].

SMS

[pnm_payee_name] - Payment declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].

[pnm_payee_name] - Pago rechazado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Last Autopay Payment Failed

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Declined The scheduled payment to [pnm_payee_name] did not complete. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone]. This is your last scheduled payment.	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Pago rechazado El pago programado a [pnm_payee_name] no se completó. Vaya a [pnm_order_url] para realizar su pago manualmente o comuníquese con el soporte de [pnm_payee_name] [payee_customer_support_phone]. Este es su último pago programado.
SMS	[pnm_payee_name] - The scheduled payment was declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].	[pnm_payee_name] - Se rechazó el pago programado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Declined
The scheduled payment to [pnm_payee_name] did not complete. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone].
This is your last scheduled payment.

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Pago rechazado
El pago programado a [pnm_payee_name] no se completó. Vaya a [pnm_order_url] para realizar su pago manualmente o comuníquese con el soporte de [pnm_payee_name] [payee_customer_support_phone].
Este es su último pago programado.

SMS

[pnm_payee_name] - The scheduled payment was declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].

[pnm_payee_name] - Se rechazó el pago programado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Scheduled Payment Retry

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: The scheduled payment to [pnm_payee_name] did not complete and will be retried later today. Visit [pnm_order_url] for details.	Subject: [pnm_payee_name] - Aviso de cuenta Body: El pago programado a [pnm_payee_name] no puede realizarse y se volverá a intentar más tarde hoy. Visite [pnm_order_url] para detalles
SMS	The payment to [pnm_payee_name] did not complete and will be retried. Visit [pnm_order_url] for details.	El Pago a [pnm_payee_name] no puede realizarse y será reintentado. Visite [pnm_order_url] para detalles.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: The scheduled payment to [pnm_payee_name] did not complete and will be retried later today.
Visit [pnm_order_url] for details.

Subject: [pnm_payee_name] - Aviso de cuenta

Body: El pago programado a [pnm_payee_name] no puede realizarse y se volverá a intentar más tarde hoy.
Visite [pnm_order_url] para detalles

SMS

The payment to [pnm_payee_name] did not complete and will be retried. Visit [pnm_order_url] for details.

El Pago a [pnm_payee_name] no puede realizarse y será reintentado. Visite [pnm_order_url] para detalles.

Scheduled Payment Retry Complete

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Payment Completed Body: [pnm_payee_name] Payment Retried The payment to [pnm_payee_name] in the amount of [pnm_payment] is complete. Go to [pnm_order_url] for more details.	Subject: [pnm_payee_name] - Pago complete Body:[pnm_payee_name] Pago reintentado El pago a [pnm_payee_name] por la cantidad de [pnm_payment] se ha completado. Vaya a [pnm_order_url] para más detalles.
SMS	Payment Retried - [pnm_payee_name]. The payment of [pnm_payment] is complete. Go to [pnm_order_url] for details.	Pago reintentado - [pnm_payee_name]. El pago de [pnm_payment] ha finalizado. Vaya a [pnm_order_url] para más detalles.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Payment Completed

Body: [pnm_payee_name]
Payment Retried
The payment to [pnm_payee_name] in the amount of [pnm_payment] is complete. Go to [pnm_order_url] for more details.

Subject: [pnm_payee_name] - Pago complete

Body:[pnm_payee_name]
Pago reintentado
El pago a [pnm_payee_name] por la cantidad de [pnm_payment] se ha completado. Vaya a [pnm_order_url] para más detalles.

SMS

Payment Retried - [pnm_payee_name]. The payment of [pnm_payment] is complete. Go to [pnm_order_url] for details.

Pago reintentado - [pnm_payee_name]. El pago de [pnm_payment] ha finalizado. Vaya a [pnm_order_url] para más detalles.

Balance Due Amount Error

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: The balance due amount for your AutoPay to [pnm_payee_name] isn’t correct. The next payment will be attempted on [pnm_auto_pay_next_date]. Visit [pnm_order_url] to change.	Subject: [pnm_payee_name] - Aviso de cuenta Body: El saldo adeudado para el AutoPago a [pnm_payee_name] no es correcto. El próximo pago se intentará en [pnm_auto_pay_next_date]. Visitar [pnm_order_url] para cambiar.
SMS	The balance due amount for your AutoPay to [pnm_payee_name] isn’t correct. Visit [pnm_order_url] to change.	El saldo adeudado para el AutoPago a [pnm_payee_name] no es correcto. Visite [pnm_order_url] para cambiar.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: The balance due amount for your AutoPay to [pnm_payee_name] isn’t correct.
The next payment will be attempted on [pnm_auto_pay_next_date].
Visit [pnm_order_url] to change.

Subject: [pnm_payee_name] - Aviso de cuenta

Body: El saldo adeudado para el AutoPago a [pnm_payee_name] no es correcto.
El próximo pago se intentará en [pnm_auto_pay_next_date].
Visitar [pnm_order_url] para cambiar.

SMS

The balance due amount for your AutoPay to [pnm_payee_name] isn’t correct. Visit [pnm_order_url] to change.

El saldo adeudado para el AutoPago a [pnm_payee_name] no es correcto. Visite [pnm_order_url] para cambiar.

Autopay Payment Failed Because of Balance Due Amount Error

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Declined The payment to [pnm_payee_name] did not complete because there was a problem with the balance due amount. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone]. The next payment will be attempted on [pnm_auto_pay_next_date].	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Pago Rechazado El pago a [pnm_payee_name] no se completó. Vaya a [pnm_order_url] para realizar su pago manualmente o póngase en contacto con [pnm_payee_name] soporte [payee_customer_support_phone]. El próximo pago se intentará en [pnm_auto_pay_next_date].
SMS	[pnm_payee_name] - Payment declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].	[pnm_payee_name] - Pago rechazado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Declined
The payment to [pnm_payee_name] did not complete because there was a problem with the balance due amount. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone].
The next payment will be attempted on [pnm_auto_pay_next_date].

Subject: [pnm_payee_name] - Aviso de cuenta

SMS

[pnm_payee_name] - Payment declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].

[pnm_payee_name] - Pago rechazado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Autopay Payment May Not Complete

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Update The scheduled payment to [pnm_payee_name] may be declined. Go to [pnm_order_url] to re-add your payment method. You may also review upcoming payments or make a one-time payment. For payment help contact [pnm_payee_name] :customer_support_phone. The next payment will be attempted on [pnm_auto_pay_next_date].	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Notificación acerca del pago El pago programado a [pnm_payee_name] podría ser declinado. Vaya a [pnm_order_url] para volver a agregar su método de pago. También puede revisar pagos futuros o hacer un pago único. Llame a [pnm_payee_name] al :customer_support_phone para obtener ayuda. Intentaremos procesar el próximo pago el [pnm_auto_pay_next_date].
SMS	[pnm_payee_name] - Your upcoming payment may be declined. Go to [pnm_order_url] to re-add your payment method. You may also review upcoming payments or make a one-time payment. For payment help contact :customer_support_phone	Su próximo pago podría ser declinado. Vaya a [pnm_order_url] para volver a agregar su método de pago. También puede revisar pagos futuros o hacer un pago único. Para asistencia, llame al :customer_support_phone

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Update
The scheduled payment to [pnm_payee_name] may be declined. Go to [pnm_order_url] to re-add your payment method. You may also review upcoming payments or make a one-time payment. For payment help contact [pnm_payee_name] :customer_support_phone.
The next payment will be attempted on [pnm_auto_pay_next_date].

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Notificación acerca del pago
El pago programado a [pnm_payee_name] podría ser declinado. Vaya a [pnm_order_url] para volver a agregar su método de pago. También puede revisar pagos futuros o hacer un pago único. Llame a [pnm_payee_name] al :customer_support_phone para obtener ayuda.
Intentaremos procesar el próximo pago el [pnm_auto_pay_next_date].

SMS

[pnm_payee_name] - Your upcoming payment may be declined. Go to [pnm_order_url] to re-add your payment method. You may also review upcoming payments or make a one-time payment. For payment help contact :customer_support_phone

Su próximo pago podría ser declinado. Vaya a [pnm_order_url] para volver a agregar su método de pago. También puede revisar pagos futuros o hacer un pago único. Para asistencia, llame al :customer_support_phone

Autopay Payment Method Error

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Update The payment method used for your payment to [pnm_payee_name] may not process. Go to [pnm_order_url] immediately for more details. The next payment will be attempted on [pnm_auto_pay_next_date].	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Actualización de pago Es posible que el método de pago utilizado para su pago a [pnm_payee_name] no se procese. Vaya a [pnm_order_url] inmediatamente para obtener más detalles. El próximo pago se intentará el [pnm_auto_pay_next_date].
SMS	[pnm_payee_name] - The payment account used for your payment on [pnm_auto_pay_next_date] may not process. Go to [pnm_order_url] for details.	[pnm_payee_name] - La cuenta de pago utilizada para su pago en [pnm_auto_pay_next_date] puede no procesarse. Vaya a [pnm_order_url] para más detalles.

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Update
The payment method used for your payment to [pnm_payee_name] may not process. Go to [pnm_order_url] immediately for more details.
The next payment will be attempted on [pnm_auto_pay_next_date].

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Actualización de pago
Es posible que el método de pago utilizado para su pago a [pnm_payee_name] no se procese. Vaya a [pnm_order_url] inmediatamente para obtener más detalles.
El próximo pago se intentará el [pnm_auto_pay_next_date].

SMS

[pnm_payee_name] - The payment account used for your payment on [pnm_auto_pay_next_date] may not process. Go to [pnm_order_url] for details.

[pnm_payee_name] - La cuenta de pago utilizada para su pago en [pnm_auto_pay_next_date] puede no procesarse. Vaya a [pnm_order_url] para más detalles.

Autopay Payment Declined Because of Payment Method Issue

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Declined The scheduled payment to [pnm_payee_name] did not complete because there was a problem with the payment account. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone]. The next payment will be attempted on [pnm_auto_pay_next_date].	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Pago rechazado El pago programado a [pnm_payee_name] no se completó porque había un problema con la cuenta de pago. Vaya a [pnm_order_url] para realizar su pago manualmente o comuníquese con el soporte de [pnm_payee_name] [payee_customer_support_phone]. El próximo pago se intentará el [pnm_auto_pay_next_date].
SMS	[pnm_payee_name] - The scheduled payment was declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].	[pnm_payee_name] - Se rechazó el pago programado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Declined
The scheduled payment to [pnm_payee_name] did not complete because there was a problem with the payment account. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone].
The next payment will be attempted on [pnm_auto_pay_next_date].

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Pago rechazado
El pago programado a [pnm_payee_name] no se completó porque había un problema con la cuenta de pago. Vaya a [pnm_order_url] para realizar su pago manualmente o comuníquese con el soporte de [pnm_payee_name] [payee_customer_support_phone].
El próximo pago se intentará el [pnm_auto_pay_next_date].

SMS

[pnm_payee_name] - The scheduled payment was declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].

[pnm_payee_name] - Se rechazó el pago programado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Last Autopay Payment Declined Because of Payment Method Issue

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Declined The scheduled payment to [pnm_payee_name] did not complete because there was a problem with the payment account. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone]. This is your last scheduled payment.	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Pago rechazado El pago programado a [pnm_payee_name] no se completó porque había un problema con la cuenta de pago. Vaya a [pnm_order_url] para realizar su pago manualmente o comuníquese con el soporte de [pnm_payee_name] [payee_customer_support_phone]. Este es su último pago programado.
SMS	[pnm_payee_name] - The scheduled payment was declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].	[pnm_payee_name] - Se rechazó el pago programado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Subject: [pnm_payee_name] - Aviso de cuenta

SMS

[pnm_payee_name] - The scheduled payment was declined. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].

[pnm_payee_name] - Se rechazó el pago programado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Autopay Payment Declined Because of Merchant Disabled Autopay Scheduling

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Schedule Canceled The payment to [pnm_payee_name] did not complete because [pnm_payee_name] disabled payment scheduling. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone].	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Programa de pago cancelado El pago a [pnm_payee_name] no se completó porque [pnm_payee_name] deshabilitó la programación de pagos. Vaya a [pnm_order_url] para realizar su pago manualmente o póngase en contacto con [pnm_payee_name] soporte [payee_customer_support_phone].
SMS	[pnm_payee_name] - Payment schedule canceled. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].	[pnm_payee_name] - Programa de pago cancelado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Body: [pnm_payee_name]
Payment Schedule Canceled
The payment to [pnm_payee_name] did not complete because [pnm_payee_name] disabled payment scheduling. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone].

Subject: [pnm_payee_name] - Aviso de cuenta

Body: [pnm_payee_name]
Programa de pago cancelado
El pago a [pnm_payee_name] no se completó porque [pnm_payee_name] deshabilitó la programación de pagos. Vaya a [pnm_order_url] para realizar su pago manualmente o póngase en contacto con [pnm_payee_name] soporte [payee_customer_support_phone].

SMS

[pnm_payee_name] - Payment schedule canceled. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].

[pnm_payee_name] - Programa de pago cancelado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Last Autopay Payment Declined Because of Merchant Disabled Autopay Scheduling

Message Type	English Text	Spanish Text
Email	Subject: [pnm_payee_name] - Account Notification Body: [pnm_payee_name] Payment Schedule Canceled The payment to [pnm_payee_name] did not complete because [pnm_payee_name] disabled payment scheduling. Go to [pnm_order_url] to make your payment manually or contact [pnm_payee_name] support [payee_customer_support_phone]. This is your last scheduled payment.	Subject: [pnm_payee_name] - Aviso de cuenta Body: [pnm_payee_name] Programa de pago cancelado El pago a [pnm_payee_name] no se completó porque [pnm_payee_name] deshabilitó la programación de pagos. Vaya a [pnm_order_url] para realizar su pago manualmente o póngase en contacto con [pnm_payee_name] soporte [payee_customer_support_phone]. Este es su último pago programado.
SMS	[pnm_payee_name] - Payment schedule canceled. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].	[pnm_payee_name] - Programa de pago cancelado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].

Message Type

English Text

Spanish Text

Subject: [pnm_payee_name] - Account Notification

Subject: [pnm_payee_name] - Aviso de cuenta

SMS

[pnm_payee_name] - Payment schedule canceled. Go to [pnm_order_url] to pay manually or contact support [payee_customer_support_phone].

[pnm_payee_name] - Programa de pago cancelado. Vaya a [pnm_order_url] para pagar manualmente. Soporte [payee_customer_support_phone].